Conduct Daily Retail Operations with High Correctness and High Efficiency
- Work closely with legal & EG to handle return file/application form related requests and special cases escalated from Dealers and Sales of responsible regions and ensure the response on time;
- Conduct the regular reporting for return file/mortgage status;
- Closely monitor national pending return file/application form for risk control;
- Provide and develop regular business reports to better forecast and monitor demortgage business;
- Provide support and training to venders to guide their daily operations, close corporation with vendor management team;
- Work out the proposal and handle the special cases raised by Regions or dealers and ensure the response on time;
- Monior the demortgage completion status and provide porposals for peak time handling arrangement;
- Conduct vendor payment checking monthly；
- Handle Document requests from customers and conduct the system operation accordingly;
- Follow up per different lending catergories and monitor the lending status based on risk categories;
- In charge of activation offline task, as well as activation testing to support new financial product go-live;
- Approval of incoming retail credit leasing applications with defined retail credit standards ensuring the credit quality & approve ratios;
- Carry out credit application assessments according to defined process & timeline requirements
Communications with external parties
- Actively monitor the escalated cases from outsourcing vendor of responsible regions on return file follow up and timely feedback the solution;
- Communicate with dealers for the document request needs further confirmation;
- Provide excellent services to customers/dealers/MBLC field staff by quick and professional handling of collateral document management;
- Provide professional communications to other departments and vendors, provide/obtain required information.to/from them.
Conduct Process update and IT System operation
- Support on timely SOP/process review & update to ensure the SOPs and processes are in line with related policy and guidelines;
- Support testing for incidents or system enhancement if necessary and provide feedback to relevant functions;
- Propose ideas and collect feedbacks from relevant functions.
Others
- Conduct other tasks assigned by supervisor to provide support on time;
- Support the related projects to provide a quick and accurate response.