• Provide a single contact across Central China to destination/customers in daily communication
• Support the maintenance of the daily account performance ,and establish contingency plan
• Handle SO exceptions in from China suppliers
• Settle the complaints from customers/suppliers
• Lead GT Nexus training sessions for suppliers in China and act as the contact window for them for system-related issues
• Maintain customer satisfaction by delivering high quality service and keep the operation excellence in daily operation flow :

• Manage the daily communication between the team/destination/customers and origins to ensure customers can get the overnight response about their requests.
• Support the preparation of the daily/monthly/quarterly/yearly Key Performance Indicator to the customers/management.
• Identify the problems/solutions in the daily operations flow ,then manage the team to carry out the preventive actions
• Hold conference calls/performance review with origins to confirm origins understanding on the customer's requirement in SOP and reinforce orgin compliance
• Handle the complaints from suppliers/customers
• Perform any Ad hoc projects assigned by superior

• High school graduation or above &diploma in Logistics Management.Good command in English and Mandarin
• 5+ years’ experience for logistics and customer services for Global Account
• Experience in using GT Nexus
• Experience in supply chain solution management
• Understanding the China customers regulations
• Provide courteous ,friendly to both internal and external parties.Flexible, Ability to motivate

上班地址：上海市黄浦区蒙自路763号丰盛创建大厦22-23F