The second foreign language is needed! (Japanese/Korean/Cantonese/Hokkien)

Main Responsibilities:

• Act as Customer Contact for spare parts orders, quotations, deliveries and invoices

• Ensure correct Customer Master Data and Order Handling Instructions

• Handling and coordination of quotations and orders according to working procedure and guidelines

• Ensure Quality of Sales Documents

• First level Spare Parts Identification i.e. checking the basics (correct SPN, decryption, notes etc.)

• Follow-up of parts deliveries according to agreed process

• Ensure that BL is on agreed level

• Documentation follow-up for orders and quotations

• Claim recording

• Act as a link between Sales, customers (internal & External) and various departments involved in spare part delivery process

• Communicate with external and internal interest parties regarding inquiries, orders and deliveries

• Identifying and reporting of possible improvement areas in the way of working (system or otherwise)

• Create invoices and other possible documents needed for delivery

• Create purchase orders and liaise with external vendors

• Off hour support for spare part deliveries (24 hrs service)

• Other duties as requested by the superior

• Handle special agreements and arrangements

• Train and support new coordinators

• Act as support and back-up for superior

• Capable handling all customer modules

• Other duties as requested by the superior

Desired Skills:

Skills and Competencies

General Skills

• Communication skills

• Presentation skills

• Teamwork skills

• Cultural knowledge

• Training and development skills

• Reporting and analysing skills

• Workplace ICT equipment and applications

• Fluency in English and Mandarin language, advanced knowledge of Japanese, Korean, Cantonese or traditional Mandarin (Taiwanese) language is seen as beneficial

• Knowledge of Mandarin, Cantonese, Japanese or Korean Language is beneficial

Professional Skills:

• Understand the customers’ business

• W？rtsil？ parts order processes

• Identifying needs and problems

• Spare parts material info knowledge

• Service minded

• Inco-terms

Education:

B.Sc. or M.Sc. degree (technical or commercial)

Experience:

Experience in Customer service and Parts coordination is required.

上班地址：上海市浦东新区金丰路170号11号楼