Job Responsibilities:

1. Deliver the best customer service by answering the phone calls and replying the e-mails in a timely manner.

2. Identify customers’ needs, provide a customized itinerary and car rental package and quote correctly based on company resource.

3. Utilizing software, databases, scripts, and tools appropriately.

4. Adherence to quality standards, deadlines, metrics, proper procedures and department goals during the daily operations.

5. Build sustainable relationships and engage customers by taking the extra mile, seize opportunities to upsell services when they arise.

6. Handle difficulties or complex problems in an efficient way to optimize customer satisfaction and minimize the loss.

7. Taking part in training and other learning opportunities to improve knowledge and performance level.

8. Be flexible on the working shift.


Key Requirements:

1. Bachelor or equivalent education, major in English or Marketing

2. 1-3 years of customer support role or sales experience

3. Strong sales and presentation skills

4. Excellent interpersonal, written, and oral communication skills along with active listening

5. Customer focus and adaptability to different personality type

6. Ability to multi-task, set priorities and manage time effectively

7. Proficiency with computers, especially with CRM software, and strong typing skills

公司为外资企业，工作氛围轻松，与外籍员工客户共事交流

福利优厚（五险一金/法定年假+额外公司福利假5天-10天/3天全薪病假/做五休二/加班补贴/节日津贴/年度调薪/绩效奖金/公司聚餐/年度体检/各种丰富的公司活动 etc.)