The Coordinator is responsible for delivering the mission, values and vision of City of Dreams in accordance with the SOP of the Company. The primary functions are to offer a Five stars service quality, courtesy and safety to customers who are attending our entertainment activities. Coordinating with the respective teams to ensure that customers’ expectations are met. This position requires a dynamic communication with customers in diverse nationality and all age range.

PRIMARY RESPONSIBILITIES:

• Deep working knowledge of all Standard Operating Procedures, rule and regulations on all Entertainment venues including but not limited to box offices, FOH operation, Retail, F&B and Party venues
• Facilitate and flexibility support daily operations units wherever and whenever required.
• Perform daily in depth inspections of venues and workflow
• Provide real time support and guidance in operation and instructions to staff when needed
• Assist in maintaining all tools and BOH facilities in top conditions
• Able to perform routine maintenance checks, safety checks and risk assessments.
• Ability to host an event as an event organizer or supervise and support the event whilst another colleague is hosting it
• Coordinate in developing, organizing and implementing of all activities, e.g. class, parties, event, etc. inside the premises
• Assist in implementation of the creative activity curriculum
• Ability to assist on the creation and delivery of the activities implemented e.g. song and dance, stage characters, acting, dancing in reasonable timeline
• Ability to learn from seniors in coordinating and motivating your team so that they in return deliver that to the guests as per their individual job descriptions.
• Provide leadership and direction to staff by maintaining effective staff communication.
• Monitor staff duties and responsibilities so that staff could learn and grow
• Communicate to his superior staff behaviors and disciplinary measures when applicable
• Ability to learn and deliver every aspect of the business e.g. cleaning, courtesy, professionalism and operation
• Adhere to all Company policies and procedures
• Report accidents, injuries, unsafe work conditions and / or security issues to supervisors
• Ensure that the concerned operation meets the requirements of law & legislation
• Assist in managing customers related issues at the venues and escalate issues the his Duty manager
• Perform other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

• Ability to read and communicate in Cantonese / Mandarin / English
• Brilliant customer services & public relations skills
• Professionally presented and behaved
• Prepare to work additional or alternative duties as required
• Ready to work at irregular hours, including weekends and evenings

QUALIFICATIONS:

Experience

• 1 years working experience

Education

• High school diploma or a degree/diploma with appropriate experience in one of the following subjects:
  • Arts management/administration
  • Event management
  • Marketing/ customer services

Skills / Competencies

• Honesty, integrity, reliability and patience
• Excellent interpersonal / presentation skills are preferred
• Skills in managing time, setting priorities and organizing work
• Ability to work independently
• Skills in supervising the work of staff
• Strong problem solving skills under pressure with a mature approach
• Microsoft Office application experience (Excel, Word)