Job Title: Technical Support Specialist - English language
Location: Cork, Ireland

About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com 

About the Role:
RWS is looking for new talents with native speaker fluency or advanced level in English.

The Technical Support Specialist is responsible for diagnosing/debugging systems integration layers and thorough testing of applications and software solutions and focus on overall user experience. 

Responsibilities: 

• Support external/internal partners in resolving complex technical issues
• Support partners in systems integration efforts
• Perform software usability testing and provide feedback
• Analyze information and issues to bring them to resolution through critical thinking
• Prepare and keep updated training materials

Requirements:

• Candidate must be eligible to work in Ireland
• Candidate must have native speaker fluency or advanced level of English language and excellent communication skills, both verbal and written
• Candidate must be willing to work onsite and on a full-time basis in Cork, Ireland

Skills and Experience:

• Advanced level in at least one of the major programming languages (Python, Java, JavaScript, C)
• Experience with systems integration
• Experience in working with Web APIs, REST, RESTful APIs, JSON payloads, shell scripting, Splunk, Git
• Experience with bug tracking systems and testing tools
• Passionate about IT and familiar with iOS and macOS
• Ability to draw conclusions from software testing results and recommend actions
• Ability to communicate technical concepts to a non-technical audience
• Ability to multi-task and prioritize in a fast-paced work environment
• Ability to work independently, as well as in small and large cross-functional teams

Nice to have:

• University Degree in Computer Science, Mathematics, Engineering or equivalent combination of education and experience
• Experience in software QA projects
• Familiarity with chatbot/messaging technologies

More Information:

• Specified Purpose Contract with possibility of extension (with 6-months’ probation period)
• Onsite position in Cork, Ireland
• Day shift from Monday to Friday
• Benefit allowance
• Birthday leave
• 10% discount on specific Company Healthcare Insurance
• 10 to 15% discount in annual membership at specific gym
• 50% of the cost in shuttle services covered by RWS 
• Bike to Work scheme

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.