Are you looking for your next challenge? Ever thought of getting into the animal’s industry?

We are now seeking a motivated and outgoing group customer service executive to join our team at the Head Office. You will be part of the transformation team in the veterinary clinic business, working in a challenging yet rewarding and pet friendly environment.

Job responsibilities: 

• Provide onsite customer service and hospitality training & coaching to front line team
• Develop corporate action plan to upgrade the overall customers services across our veterinary clinics/hospitals  
• Develop a new consumer experience in the veterinary industry
• Address and provide solutions for customer queries and complaints
• General Head office administrations

Job requirements: 

• Pet lover
• 2 years reception/ customer service experience in hospitality or business center
• Fluent in both Cantonese and English is essential, proficiency in Mandarin is an advantage.
• Experience in customer relationship management & big data is an advantage
• Overseas study or work experience is a plus
• Outgoing personality with good interpersonal & communication skills
• Maintains a high standard of personal presentation with a great smile and positive attitude
• Able to act as brand representative externally

Benefits:

• Multi-faceted role across the group – hospitality & administration
• Opportunities for career progression
• 5 day working week (Monday to Friday, Public Holidays)
• International travel opportunities
• Medical scheme