Bring your career aspirations to life with AIA!

Will be responsible for the overall customer and user experience of Corporate Solutions organization's products and services. The role is in charged in bringing holistic experience design and making it an intrinsic part of the CS's strategy.

• Manages strategic and BAU projects. Create user and customer-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings. Driving deliberate, disciplined design and delivery of experiences to customers and users. Measure the effectiveness of any tactics and strategies that are being implemented for UX/CX. This allows the customer and user success to find what is working and what methods can be changed or removed.

• Act as the liaison between information technology and business for the development and implementation of new systems and enhancement of existing systems.

• Coordinate all aspects of a diverse, multi-disciplinary transformation project which may involve multiple functions and / or departments within AIA Philam. Performs other responsibilities and duties periodically assigned by the supervisor to meet operational and/or other requirements  

• Design & deliver agency distribution related technology based on schedule

• Meeting service level agreements

• Customer satisfaction & engagement to platforms productivity

Minimum Job Requirement

• College graduate with a degree in business administration or equivalent, preferably with information technology discipline.

• Minimum 3 years’ experience in information technology focusing on

• digital transformation, with at least 2 years’ developing and improving customer and user experience, in a life insurance or financial institution; with an experience in leading digital service operations.

• Excellent interpersonal and communication skills (oral and written)

• Excellent planning and organizing skills

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.