A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Counter Service Officer

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our department as Counter Service Officer.

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:

• Attractive basic salary with monthly counter service allowance

• Healthcare insurance coverage including yourself and your family

• Retirement benefit scheme with employer’s contribution

• Employee Share Purchase Plan

• Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work

• Preferential interest rate for staff housing loan of up to 120% of property valuation or purchase price

• Recognizable corporate training and development program

• Progressive career advancement opportunities

Principal responsibilities

• Provide quality service through efficient and customer-friendly counter transactions

• Deliver banking services and solutions by understanding customer needs and making appropriate referrals

• Support branch operations and adhere to relevant guidelines and procedures
  
  

Qualifications

• Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / "Attained" or above) plus work experience
• Less academically qualified candidates with relevant work experience will also be considered
• Strong service orientation with good interpersonal and communication skills
• Self-motivated, attentive to detail, eager to learn with positive attitude
• Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers