Counter Service Officer - Retail Banking and Wealth Management
HSBCNgau Tau Kok, KowloonUpdate time: March 26,2019
Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Counter Service Officer .
Principal responsibilities
- Provide quality customer service through accurate and efficient counter transactions
- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleague
- Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
- Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
Qualifications
Requirements
- Customer centric mindset with commitment to deliver quality service
- Self motivated and adaptable to a service environment
- Good interpersonal and communication skills
- Eager to learn with positive attitude
- Strong sense of ownership
- Fluency in Cantonese and English. Mandarin a definitive advantage
- Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder, with a pass in Mathematics, English and Chinese
- Holder of insurance or investment license, preferred but not a must
- Teller experience preferred or customer service experience in mass market or walk in environment
You’ll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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