|
General Tasks
- Ensure Hotel credit Policy is followed and enforced.
- Complete knowledge of the A/R clerical functions.
- Demonstrating and Applying Accounting Knowledge to Credit Management Issues.
- Process applications for credit facilities for companies, groups, functions, etc.
- Assist in monitoring the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements. Liaise with conventions/groups/sales departments. Reconcile Master accounts for in house conferences daily where appropriate.
- Review “Credit Check or High Balance” report for in house credit control each day for credit limits and follow-up of charge back arrangements. Document what steps were taken to verify the ability of guests on “high-balance” report to pay their balances. The assistant controller is to sign off on these.
- Assist in monitoring and pursue collection of overdue accounts. Monitor and pursue collection of overdue accounts on a structural fashion – preferably by phone for fast results. Failing any response after repeat call and letters, refer to collection agency if possible.
- Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts. The General Manager and Director of Finance must approve all write-offs
- Respond to and resolve accounts queries in conjunction with accounts receivable.
- Ensure other Accor properties/divisions as well as tenants are invoiced, as required by the Accountant.
- Action daily charge requests from reservations and front desk.
- Respond to and resolve accounts queries, if consistent pattern emerges in relation to rates for example – ascertain cause and take corrective action, e.g. improve communication with sales and reservations.
- Review City Ledger daily for correct posting of charges and take corrective action where necessary.
- Reconcile cheque list daily to cheques received by the General Cashier.
- Apply previous day’s cheque list and other payments to outstanding accounts.
- Reconcile payment discrepancies and take action to resolve any; never allocate overpayments or unallocated cheques towards another account or invoice; if it cannot be resolved immediately, leave it floating.
- Processing of daily charge back request received from Reservations.
- Follow-up on overdue accounts – to legal actions if necessary.
- Prepare management reports for month end analysis (A/R Analysis) and provide documentation for Credit Meeting.
- Assist the Credit Manager with any other reasonable task.
Safety and Security
- Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Accor Control-related tasks
- Understand control frameworks including self-audits & controls defined by Accor Internal Controls team.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Accountable and expected to fully comply with the company’s OSHMS (Occupational, Safety & Health Management System) policies, OSHMS procedures & operational work instructions and any other relevant legislation.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
Assists Management
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Working with Others
- Develop and maintain positive and productive working relationships with other employees and departments.
- Support all co-workers and treat them with dignity and respect.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
OSH (Occupational Safety & Health) Responsibilities
- Ensure associates are well aware about the safety aspects of work
- Ensure associates are well aware about the fire safety/ emergency preparedness programs
- OSH roles and responsibilities will be effectively communicated to team members
- Participate in the risk assessment activities
- Provide all employees with relevant OSH information in an appropriate manner
- OSH Performance review to be carried out for team members for their OSH roles and responsibilities communicated and to be held accountable
All cash handling associates are required to understand:
- Policies & procedures specified in Accor Standards such as Cashiering Responsibilities, Cashier Overage & Shortages.
|
