Credit Control Administrator - ServiceCare

About us
At Mercedes-Benz Financial Services we’re passionate about putting our customers first. We provide a range of financial solutions designed around the changing needs of our customers – we are leading the way with innovation.
How you’ll play your part
In this role you will support the team with the credit control of Mercedes-Benz Cars service contracts portfolio, providing the highest level of customer satisfaction to ensure customer loyalty to Mercedes-Benz Cars. You will ensure accurate processing of daily BACs reports and monitoring customer accounts to ensure accurate financial collections, management of customer accounts, analysing financial accounts and adherence to collections processes.
You’ll also:
- Action daily BACS error reports to ensure customer details are accurate and collections run efficiently. Minimise number of rejected direct debits through review and action of daily reports. Record all actions on the relevant department customer contact system, process customer accounts and file documents, ensuring adherence to data protection requirements.
- Effective review of accounts on collection block to resolve customer concerns; determining the cause of the problem; advising the best solution; following up to ensure resolution and escalating when required, based on severity
- Reviewing customer ServiceCare portfolio to identify overdue payments, using collections process as appropriate to collect arrears. Ensuring appropriate record keeping for accurate reporting together with any additional collection activity required
- Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard. Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to strict targets
- Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder’s role, skill abilities and experience
- Being proactive in the creation and development of new processes and department improvements and new system implementations which enhances the customer experience
- Be an active member across all customer operations area, in particular ‘In Life’


About you
You have experience in a contact centre environment. You are able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time scales.
You combine your ability to multi-task, prioritise and manage time effectively, with a great eye for detail. You will be able to display your patience and the ability to manage stress whist highlighting your problem solving skills.
Finally, you’ll be self-motivated with the ability to work within pressurised environment whilst maintaining focus on personal, departmental and company objectives.

What’s in it for you
We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental Health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas

What’s next?
Once you click apply, we’ll take you through to the Mercedes-Benz careers portal – this is our parent When you apply, you’ll be asked to complete a short online application where we’ll ask that you include current CV. You’ll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as Mercedes-benz-recruitment@daimler.com for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart, data.protection@daimler.com.