About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Credit and Collections team is responsible for credit management and customer collections for selected countries in EMEA. Credit & Collections Lead is responsible for order release, data and forms completion supporting credit limit reviews, collections, accounts receivable aging analysis, bad debt reserve data preparation, ad hoc and standard reports, customer master data updates, support and data preparation for audit. Position would have the following responsibilities: Evaluate Customer Credit (Approve/Revise Credit Limits): ad-hoc and annual process Review and release order (credit) in line with policy/local procedures and delegations Manage customer collections: timely and accurate review of open items (debit and credit balances), contact customer according to local requirements and habits (in some countries including customer visits) to ensure timely collection and build strong relationship, dunning procedure, manage disputes and refunds Evaluate Bad Debt Provisions on a quarterly basis in-line with closing calendar. Prepare AR Ledger Review for affiliate Finance Directors, including but not limited to aging analysis and actions required to ensure timely customer payments, propose solutions and request support if needed Maintain Customer Master Data such as contact details and bank data, update of risk classes, check rules and direct debit information Propose and implement initiatives aimed to improve efficiency and quality of the process Share experience and knowledge between Affiliates to improve processes and implement ideas Develop strong working relationship with the Affiliates and BPO partner, FSS Team and other stakeholders Serve as the key contact relating to all Credit & Collection activities for the affiliate or cluster of affiliates Operate independently within defined scope of responsibilities with minimal supervision Assist in audit preparation and all other projects assigned Qualifications Bachelor's degree in Finance or Accounting or relevant work experience Minimum 3 years of experience in Credit and collections area Fluency (oral and written) in English and French Knowledge about collection tools and risk mitigations Credit Analysis experience – required Cash Management experience - desirable Credit Insurance experience - desirable Experience working with ERP system is required Superior excel skills are required Strong analytical, problem solving and interpersonal and negotiation skills Strong written and verbal skills enabling effective communication with all levels of management Individual must be self-motivated with great follow-up skills and be able to work independently Excellent stakeholder management skills are required Ownership and strong drive for independent tasks execution Good teamwork and collaboration skills Experience in pharma industry would be an asset Strong organizational skills required to coordinate and manage multiple cross divisional work process and projects Demonstrated continuous improvement mindset and drive for excellence, experience with continuous improvements projects would be an asset Travel No Job Type Experienced Schedule Full-time Job Level Code IC Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.