Job Number 20035343
Job Category Rooms and Guest Services Operations
Location Moxy Osaka Shin Umeda, 7-22-1 Fukushima, Fukushima-ku, Osaka, Osaka-Fu, Japan VIEW ON MAP
Brand Moxy Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Moxy is a fun, vibrant and stylish hotel designed to give our Fun Hunters everything they want and nothing they don’t, all at an affordable price. Unlike any other brand in its tier, Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Love doing it all; Always think outside the box; Enjoy chatting it up with guests; Live in the now and know what’s next; and Have high energy and a fearless do-it-yourself attitude.
If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye.
Moxy Osaka Shin Umeda
Moxy Osaka Shin Umeda is the third Moxy hotel in Japan and the first new-build in the country with 288 rooms, expected to open in September 2020.
Located in the Umeda district, one of two main city centers in Osaka, the hotel is within a few minute walk of Fukushima Station and in excellent proximity to attractions such as Umeda Sky Building, Grand Front Osaka and all key destinations through the JR Osaka Loop Line.
The hotel offers amenities such as Bar Moxy with an outdoor terrace, Library Zone and a 24/7 gym for travellers to enjoy. If you love lifestyle hotels with cool design and casual atmosphere, join our Crew for one of the most exciting openings in Osaka this year!
Job Summary
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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