Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and connect.

 

The Customer Account Specialist (CAS) works closely with ADI Account Managers on our most strategic accounts to proactively manage all aspects of assigned customer's demand stream with ADI.   The CAS supports and works with the Sales Team, Planning, Manufacturing, and the Business Units to communicate requirements and expectations for assigned accounts.  The CAS interfaces directly with assigned customers, including face to face visits.  The CAS also interfaces with the end customer's manufacturing partners and ADI Sales Teams associated with these partners globally.  This is a very fast paced, exciting, and challenging role.

The CAS continually monitors revenue, backlog, forecasts, and performance to plan. This person understands customer programs that drive revenue and ensures all backend systems are aligned to support anticipated demand.  The CAS works closely with Customer Service, Planning, and the Sales Team on a day-to-day basis and is a point of escalation for both the internal and external customers.  Expectation is this person must be able to work independently without direct supervision driving the goals of his/her accounts on behalf of ADI.  The CAS should act as an advisor to the team adding input to help resolve problems and/or achieve goals.  The CAS works pro-actively to be in front of situations and notify appropriate teams ahead of issues as well as providing solutions to problems.  The CAS should have excellent presentation skills being able to lead customer meetings via phone, virtually, and in person.  The CAS is viewed as a strategic partner with Sales and must represent ADI at the highest level.

 

The CAS manages all pricing needs of the customers providing quotations, managing pricing contracts, and coordinating worldwide.  This includes being a focal point for contract negotiations coordinating with the contract center, providing input, and participating in negotiations. 

 

Additional CAS functions include:  Forecasting Revenue, Unit Forecasting (CFIT), Split / DAR Management, MSD/PRT+, Sampling, Demand Monitoring (QlikView / Drop off reports, etc.)

 

This position requires excellent personal motivation with a proven ability to work collaboratively in a strong team environment, as well as the ability to work independently.  The CAS must be multi-task oriented, flexible, positive, and able to adapt effectively to challenging and time sensitive situations.  

 

 Qualifications 

• Service-oriented individual with a four-year Bachelor's Degree or equivalent working experience in lieu of degree.
• Highly organized and detail-oriented with outstanding follow-through skills, able to think critically and understand the big picture
• 3-5+ years’ experience in a customer-facing role, preferably in Inside Sales or External Sales, with semiconductor industry strongly preferred.
• Previous strategic customer experience will be heavily considered.
• Previous global customer and sales team experience is highly desirable.
• Solid understanding of manufacturing and planning processes and supply chain is critical.
• Must have outstanding written and oral communication skills and presentation skills.
• Demonstrated ability to proactively service business with sense of accountability for positive results with a proven track record.
• Problem solving skills, along with demonstrated analytical skills and business acumen.  The ability to summarize, analyze, and speak to data specifics will be critical.
• Ability to proactively lead groups to speed resolution of customer problems demonstrating speed, agility, and leadership.
• Must have a clear understanding of a customer centric service model.
• Ability to work collaboratively as well as independently.
• Ability to perform with poise under tight deadlines and shifting priorities, as well as ability to understand independently what those priorities should be
• Excellent MS Office skills, especially Excel, and good data intelligence through the use of QlikView.
• Knowledge of SAP and other ADI tools is a plus.

Additional Expectations

• High discipline, taking ownership, self-motivated with the ability to execute under minimal supervision
• Excellent time management capability
• Strong problem-solving capability
• Ability to work collaboratively as well as independently.
• Quick learner and willing to take challenges
• Travel 10%

 

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

 

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

 

EEO is the Law: Notice of Applicant Rights Under the Law

 

Education Level: Bachelor's Degree 
Travel Required: Yes, 10% of the Time