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Quality and Regulatory Complaint Specialist (Customer Advocate)

The Q and R Complaint Specialist will evaluate and resolve complaints initiate Corrective and Preventive Action (CAPA), analyze complaint data, other additional data as needed. Provide feedback to the development and manufacturing teams on potential product imp

Overall, this person will work on issues where analysis of situation or data requires review of relevant factors. He or she will exercise judgment within defined procedures, policies to determine appropriate action and assist to draft limited improvement projects within a unit and introduces new supporting process activities.

• Work with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate the complaint handling process globally

• Evaluate customer feedback, service records, and other sources of customer and internal for possible complaint.

• Initiate complaint in process and applicable tool.

• Evaluate incoming data and determine if it is sufficient to understand the nature of the complaint

• Communicate with customers, call center reps and FSEs to gather more data on complaints as needed

• Assess if the Risk assessment is covering the hazard in the complaint

• Complete all needed records in a timely and accurate manner

• Confirm complaint condition and determine corrective action (including CAPA as needed)

• Communicate with complainant as needed to follow up on and resolve complaint; follow up with end user/customer via complaint submitter when needed

Requirements:

• Fresh Graduate of Electronic and Communications Engineering, Electrical Engineering, Computer Engineering, Mechanical Engineering or the equivalent ( with or without license ) are welcome to apply

• 1 year working experience in customer complaints, investigation etc. in the Healthcare Industry preferred

• Excellent Communication Skills both in word and writing

• Strong Business understanding and ability to work independently

• Experience in statistics is preferred

• Customer Service Focus

• Team Player

• Advance knowledge in Microsoft programs

• Can start ASAP preferred

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .