Customer Advocate - Spanish/English Bilingual
BMWHilliardUpdate time: October 7,2021
Job Description
We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position.
As one of the 126 worldwide subsidiaries of the Financial Services Division of BMW AG. Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide. Be a part of our exciting growth by expressing an interest in the Customer Advocate – Bilingual (Spanish/English) position located at our Hilliard, Ohio office. Please note that relocation assistance is not available.
As a Customer Advocate - Bilingual you will be responsible for handling all inbound Customer Service calls (Spanish & English) for BMW, MINI, and Rolls-Royce Motor Cars accounts, and early stage (0-29 days past due) Collection calls while providing premium customer service that is both accurate and efficient, leading to high levels of customer satisfaction through active engagement, first call resolution, call quality that enhance the customer's financing experience.
As a Customer Service Advocate your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.
Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:
- Company paid medical, dental and vision insurance
- Employee car program
- 401(k) savings plan
- Retirement Income Account (RIA)
Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
What are you waiting for? Put yourself in the driver's seat of your career and apply for our Customer Advocate – Bilingual (Spanish/English) position today!
Minimum Requirements:
High School Diploma
6-12 months Financial Services industry experience
6-12 months early stage (0-29 days past due) collections experience
Must fluently speak, read and write Spanish and English in a business/professional context.
Preferences:
Bachelor's Degree
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