Summary of role:

• Interface between plant and sales office (LBP) for Tier 1 KOB3 orders

• Proactively manage KOB3 backlog

• Provide updates and status reports to sales office or customer as required

• Work with plant team to get order status and support prioritization

• Support resolution of customer inquiries and adherence to customer request date

• Manage customer change orders appropriately

Accountable for:

• Timely and comprehensive updates to customer or sales office (LBP)

• Communication of customer requirements to the plant

Primary Responsibilities:

• Customer and Sales Office Communication:

• Work with subject matter expert to respond to customer inquiries within 24 hours.

Managing Orders:

• Proactively manage KOB3 backlog

• Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements.

• Communication of shipping, resolve invoicing issues

• Coordinate inspection if required

Status Updates:

• Assist in sales shipment forecasting

• Provide reporting on order status

• Follow up on commitments and delivery milestones with the plant

Change Order Management:

• Provide technical and application support for customer inquiries.

• Manage change order process
  

  
  

Qualifications

• Suitable degree in business related field or equivalent experience

• Minimum 2 years’ experience in customer facing role

• Strong customer support skills; excellent verbal and written communication

• Ability to multi-task and manage competing priorities

• Proficient in a variety of software programs including customer relationship management and ERP software

• Ability to comprehend technical specifications

Competencies:

• Interpersonal Saavy

• Communicates Effectively

• Ensures Accountability (Managing & Measuring work)

• Action Oriented

• Resourcefulness (organizing)

• Customer Focus

• 
  KOB 3 means MRO<$100K Spares & Service

工作地址 成都市双流区西南航空港经济开发区空港四路1128号

上班地址：双流区西南航空港经济开发区空港四路1128号