Responsibilities:

• Handling office tasks, such as create accounts for individual customers in company database system.
• Provide timely response to customer general Incoming enquiries, such as status of receipts and information update and retention via phone and email.  
• Handling managerial and clerical details, including incoming and outcoming faxes.
• Researched client history in database system.
• Provide constructive feedback for the customer and anticipate the needs in order to ensure positive experience.
• Using computers to generate reports, create account and conduct research.
• Maintain polite and professional communication via phone, e-mail, and mail.

Requirements:

• Form 5 or above, with Customer service experience preferable.
• Native in Cantonese, Good Command of in English (oral) and Mandarin.
• Excellent computer skills, especially typing (Chinese Word Processing).
• Attention to detail and good communication skills.
• Multilingual may be preferred or required.
• Desire to be proactive and create a positive experience for others.
• Location: Shek Tong Tsui, 3 mins walking discuss from HKU Station.
• Working on Monday to Friday from 09:00-18:00, no shift required.

To learn more about Make The Right Call, please visit us at www.maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity employer and welcome applications from all qualified candidates.  All application will be treated in strict and confidence and used for recruitment purpose only.