Position Description: This Customer Care Analyst position interfaces directly with Lenovo partners, handling DOA (Dead on Arrival) claims received from Lenovo´s Business Partners and also end users. Coordinate the screening process with the ASP and supervise the times and quality in which the screening is completed. We are looking for a self-motivated person willing to grow in a dynamic environment with permanent interaction with external and internal customers, including speaking with customers, and sometimes negotiating with them. #### Position Requirements: \- Self Starter with strong verbal and written communication skills. \- Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition. \- Candidate must have strong organizational skills with the ability to multi- task and attend to details. \- Candidate should have the ability to respond with sense of urgency. \- Candidate should be sensitive to the business and work very close with sales team in order to drive better CX results. \- Knowledge of customer laws are highly appreciated We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.