Bring your career aspirations to life with AIA!

Responsible for providing services to customers relating to care & engagement programs

• Handle customers' queries about care & engagement programs 
• Drive customer digital platform: educate and guide agents/customer new customer care digital platform and make it as customer preferred choice
• VIP gift management (Care admin system): work with vendors and other relevant department to be sure gifts will be delivered on time and 100% accurate rate
• Support in getting customer feedback/insight through existing customer event or campaign (1/6, 28/6, Tet, Teacher’s Day, Woman’ s Day….)
• Manage Customer Care system to support customer communications: zalo, edm, website...
• Collaborate with relevant departments (Customer, Call Center, Complaint Handling,..) to deliver TAT commitments
• Prepare reports related the Customer Care programs whe

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.