Position Description: Lenovo is more than a global technology company. We’re a leader in genuine innovation, dreaming up  and building  the technology and services that enable and inspire progress around the world. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. We’re proud of what we’ve created already and even more excited about where we’re headed. No matter what team you’re part of, from marketing to IT, this is the type of place where you can create real impact. Main Responsibilities: The Customer Care Analyst position interfaces directly with Lenovo partners, handling DOA (Dead on Arrival) claims received from Lenovo´s Business Partners and also end users. Coordinate the screening process with the ASP and supervise the times and quality in which the screening is completed. We are looking for a self-motivated person willing to grow in a dynamic environment with permanent interaction with external and internal customers, including speaking with customers, and sometimes negotiating with them. #### Position Requirements: \- Strong verbal and written communication skills. \- Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition. \- Candidate must have strong organizational skills with the ability to multi- task and attend to details. \- Candidate should have the ability to respond with sense of urgency. \- Candidate should be sensitive to the business and work very close with sales team in order to drive better CX results. \- Knowledge of customer laws are highly appreciated. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.