Position Description: Customer relations case manager is responsible for: \- responding and negotiating a resolution for Lenovo customers who have brought forward a complaint about Lenovo services. \- the resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships \- ensuring that Customer Satisfaction is maintained \- protecting Lenovo's reputation as a 1st Class supplier of Services \- Driving E2E improvement of processes with focus on SLAs, quality and cost- saving \- Tracking & recording all case history in case management tool with correct data #### Position Requirements: \- Strong English verbal and written communication skills. \- At least 2 years of customer care experience proving customer facing skills (phone and email) \- Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition. \- Strong organizational skills with the ability to multi-task and attend to details. \- Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty. \- Ability to respond to periods of high volume and high stress. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.