Position Description:
Customer Care Case Manager is responsible for:
\- responding and negotiating a resolution for Lenovo customers who have
brought forward a complaint about Lenovo services.
\- the resolution of assigned customer satisfaction issues while maintaining
and enhancing positive and constructive client relationships
\- ensuring that Customer Satisfaction is maintained
\- protecting Lenovo reputation as a 1st Class supplier of Services
\- Driving E2E improvement of processes with focus on SLAs, quality and cost-
saving
\- Tracking & recording all case history in SFDC tool with correct data

Position Requirements:
\- Strong verbal and written communication skills in English & Western Europe
language is a big advantage (France, German or other).
\- At least 3 years of customer care experience proving customer facing skills
(phone and email)
\- Experience with and/or knowledge of Lenovo PC products to include technical
problem determination / recognition.
\- Strong organizational skills with the ability to multi-task and attend to
details.
\- Ability to create positive customer interactions regardless of negotiation
outcomes to ensure ongoing customer satisfaction and brand loyalty.
\- Ability to respond to periods of high volume and high stress.

Base gross monthly salary from 1500 EUR, depending on experience + variable
part