Job Title：Customer Care Executive

Department：Customer Care Department

Reporting to： Customer Care Manager

Location：Shanghai

Objective

The primary objective of Customer Care Executive is to continuously optimize customer orders fulfillment and shorten the order-to-invoice cycle time, improve sevice level in a cost effective way.

Main Responsibilities

1. Process orders in terms of order entry, selling tools, payment follow up, on time delivery and shipment arrangement. Pro-active management of customer backlogs to ensure timely shipment of the finished goods, and minimize inventory impact.

2. Work closely with cross-functions like HQ various departments, local operation team,finance,factory logistics,marketing to go across department boundaries ensuring orders fullfillment and streamline the order management process to reduce the non-value added steps.

3. Manage the customer claims for missing goods including investigation, action plan & implementation follow-up to maximize customer satisfaction in cost effective way.

4. Monitor & manage customer AR and credit to reduce the AR and Overdue outstanding payment.

5. Ensure smooth and efficient relationships with the logistics service provider.

Qualifications:

1. Good communication skills across departments including handling differences/conflicts, passion,good energy, can work under pressure.

2. A 100% customer oriented mind-set and a good understanding of sales, marketing and business.

3. Bachelor degree in commercial or management related areas.

4. Required 3 to 5 years CS or commercial experience at least.

5. PC skills

上班地址：遵义路150号南丰城C座1908室