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In this role, you have the opportunity to

An ideal candidate for this role will be an expert in delighting our customers and will possess the Heart and Commitment for assisting people with a proven record of delivering world-class customer support. This person will also support and mentor other team members by sharing your knowledge and expertise.

You are responsible for

• Providing world class customer support via multiple channels to internal and external customers, and taking a proactive role in personally owning and continuously improving the customer experience

• Providing initial response for technical and Clinical support, Parts ID, Field and Bench Repair teams

• Using knowledge, tools, and applications simultaneously to quickly connect care providers with solutions

• Verification of, and correct documentation relating to internal/external customers’ requests for service

• Demonstrating exceptional soft skills in every customer interaction by conveying a positive attitude

• Proactively observing internal processes submitting suggestions that will result in a positively enhanced customer experience

• Quickly adapting to change or unfamiliar situations in a dynamic setting

• Functions as an active member of the team and shares knowledge and experience to resolve customer issues

• Communicates with and helps others resolve issues

• Shares knowledge/expertise with the team

• Viewed by co-workers as an accessible and dependable resource

• Takes ownership and displays a positive attitude

• Eager to win by taking an outside-in perspective to serve our customers

• Team up to excel by being willing to learn, able to improve and open to develop

• Facilitate four or more training classes per year

• Lead two or more Kaizens per year

As the first point of contact for our customers, we are highly focused on improving the quality of patients’ lives by quickly connecting care providers with solutions. We continuously strive to be an essential part of the Philips experience by providing an extraordinary customer experience through an energized and inspired team. As a Customer Care Representative working in our solutions center environment, your first priority will be to provide the customer with a personalized experience by thoroughly and efficiently gathering customer information, documenting the customer needs, and educating the customer where applicable regarding their support entitlement. Additionally, you will be responsible for supporting the leadership team and the CCR III, using your leadership skills, process knowledge and leveraging your current skills.

An ideal candidate for this role will be an expert in delighting our customers and will possess the Heart and Commitment for assisting people with a proven record of delivering world-class customer support. This candidate will also possess proven leadership skills, data collection and analysis skills and success using Lean methodologies.

A Customer Care Representative 4 must be available to work a variety of schedules which include days, mid-days, weekends and holidays.

You are a part of

A team of motivated Customer Care Representatives delivering world-class customer support. You will be an expert in delighting customers and will possess the heart and commitment for assisting people. As the first point of contact for our customers, we are highly focused on improving the quality of patients’ lives by quickly connecting care providers with solutions. We continuously strive to be an essential part of the Philips experience by providing an extraordinary customer experience through an energized and inspired team. Your first priority will be to provide the customer with a personalized experience by thoroughly and efficiently gathering customer information, documenting the customer needs, and educating the customer where applicable regarding their support entitlement.

To succeed in this role, you should have the following skills and experience

• Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers

o3+ years of related customer relations experience

• Extensive knowledge of Foundation processes

• Superb organizational skills, attention to detail and time management skills

• Works well under pressure and able to operate in a multi-tasking environment

• Strong communication/listening skills with a positive "can-do" attitude

• Bachelor’s degree or Higher preferred

o 1+ years of Training experience

• Must be available to work a variety of schedules which include days, mid-days, weekends and holidays.

In return, we offer you

This role will give you the opportunity to take your career to the next level in a global organization that is backed by a stable 120 year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

I t is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.