null

In this role, you have the opportunity to

We welcome you to join Philips Healthcare as an experienced Customer Service Representative. This position requires interaction with customers to provide information in response to inquiries about products and services. Also must be able to handle and resolve complaints. An ideal candidate for this role will be an expert in delighting our customers and will possess the Heart and Commitment for assisting people with a proven record of delivering world-class customer support.

You are responsible for

• Provides world class customer support via multiple channels to internal and external customers.

• Receives customers’ requests by telephone, instant message, email, mail, etc. – analyzes requests, provides information requested.

• Develops and maintains customer relationships

• Analyzes transactions, corrects records, and adjusts errors.

• Responsible for verification of, and correct documentation relation to internal/external customer request for service.

• Processes orders through PW.

• Responsible for purchasing/sourcing products to complete customer request.

• Resolves customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion.

• Responds to customers’ requests in a timely manner.

• Contacts customers to ascertain data omitted on orders.

• Knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.

• Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders/Warranties.

You are a part of

The team works with Service, Sales, and Production leadership to remove barriers and facilitate timely solutions for customer issues.

To succeed in this role, you should have the following skills and experience

• 1+ years of Industry Experience

• Demonstrated integrity and commitment to customer satisfaction

• 1+ years of Customer Service Experience

• Strong Communication Skills.

• Proficient in computer skills and programs

• Pleasant telephone voice/manner, ability to operate office equipment sufficiently to perform the job.

• High school education or equivalent required, Associate Degree Preferred

• Ability to work 2nd or 3rd shift in a 24x7 call center environment. Customer Care Representatives must be available to work a variety of schedules which include days, mid-days, weekends and holidays.

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

This role will give you the opportunity to take your career to the next level in a global organization that is backed by a stable 120 year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Alpharetta, GA. 

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. _ _Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-PH1