Thermo Fisher is at the forefront of the global response to COVID-19. We are working with governments, agencies, industry partners and researchers globally to ensure priority access to instruments, consumables, safety supplies and other products to address the outbreak. This key role will play a valuable part in our efforts. 
 
Now is an exciting time to join our Genetic Sciences business, our industry leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join the team with unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges from the fight against COVID-19 to Zika to many others.​ 

How will you make an impact?

You will provide a high level of customer service to assist our internal and external customers in their day to day activity resulting in generating impactful success.

What will you do?

• Utilize sales order entry system, website, price lists and job aids to provide accurate information to customers. Respond quickly and professionally to all order placement requests and customer inquiries which may include pricing, availability, order status, shipping details, etc.
• Communicate with customers and internal support teams via email and telephone regarding a large variety of topics.
• Assess individual customer requirements and direct activities to appropriate departments.
• Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.)
• Some aspects of the job will be recurring and routine, other assignments will be moderately complex in nature where judgment is required in resolving problems and making routine recommendations.

How will you get here?

Requires a high school diploma or equivalent. Bachelor’s degree is preferred in Business Administration or a scientific discipline.

• Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
• Must have the ability to demonstrate critical thinking skills and multi-task under deadline.
• Must demonstrate working knowledge of personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint.
• 2 years of related customer service experience preferred but not required.
• Working knowledge of Oracle JD Edwards Enterprise One Software and SAP Software preferred but not required.

Knowledge, Skills, Abilities

• This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor.
• The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment.
• Excellent written and oral communication skills are required.
• Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information.
• Accuracy is required in performing all functions of this position.
• Initiative and organization skills are extremely valuable to ensure good customer service.
• Must be flexible with hours worked to support department hours 8-8, Monday through Friday. Some Holiday work may be required.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.