Position Description

1. Assume active role in implementing the company strategy and developing Customer Care initiatives.

2. Achieve customer satisfaction to the highest standard, while maintaining set service levels. Resolve all customer queries in a timely and professional manner. Identify any potential shortcomings in the service provided and present solutions.

3. Ensure effective communication throughout the organization. Maintain and develop relationships with key customers.

4. Work effectively in a team and contribute to the success of business/team objectives.

5. Manage, maintain, and process all tasks in an accurate, timely, and presentable manner following procedures when required.

Position Requirements

1. Min College or Bachelor Degree in any field

2. Preferably 3 years' working experience in Order Processing & Customer Care roles.

3. Customer-oriented

4. Excellent telephone & communication skills

5. Good Mandarin oral & written proficiency

6. Basic English oral & written proficiency

7. Good MS Excel & Word skills

8. SAP experience will be a plus

9. Team Player

上班地址：达尔文路88号半岛科技园