? Perform call center agent functions; handle incoming calls with professional telephone etiquettes; follow scripts when required and applicable.
? Answer basic patient inquiries based on the call center knowledge base information and in line with hospital policies.
? Assist patients to schedule appointments; offer alternative appointments when the desired not available.
? Coordinate with clinics and ER for the sick appointment requests and assist the communications with patients
? Document the appointment requests that are unable to fulfill to help identify service demands and gaps
? Documents clear messages and send to relevant departments when needed.
? Coordinate patients’ phone requests and transfer calls to relevant departments when needed
? Complete the call center system working requirements.
? Document and help to manage daily clinic activities through Trakcare when needed.
? Maintain work area and clinic waiting area tidy and clean.
? Answer basic patient inquiries and assist patient when required.
? Attend meetings as required.
? Maintain supplies needed for the reception desk to function properly.
? Perform other duties as assigned.

上班地址：仙霞路1139号