KEY DUTIES AND RESPONSIBILITIES, include the following. Other duties may be assigned:

Customer Service:

• Manage iTero RMA shipment to make sure there is no delay and meet customer need
• Manage iTero new contract and onboarding form process
• Manage new provider register process (SFDC system – EMT) and create campaign in EMT for customers with information from relevant team and update EMT status to related function.
• Creates and updated customer files as required to make sure all data is accurate for internal use
• Manage patient transfer according to the request after checking with the supervisor
• Expedite customer order demands under instruction
• Manager daily inbound and outbound operation

Customer Interface Support:

• Manage consumer customers inquires via phone and digital platforms (FB, Line, SFDC, SMS etc.) to provide the timely consumer support
• Support consumer customer events for inquiries solving and brand reminder distribution.
• Manage professional FB for regular event posting and customer inquiries handling.
• Create vender and PR/PO for co-marketing program and consumer customer events.
• Support customer event including event materials logistics arrangement and on-site customer inquiries management.
• Marketing materials inventory management to make sure there is no shortage while the customer needs.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Bachelor degree required
• At least 2 years working experience with a certain level customer interface and any ERP usage experience

OTHER SKILLS AND ABILITIES:

Ability to communicate effectively with internal and external customers

English communication skill is needed

Ability to learn software applications quickly.

Ability to focus attention to detail

Ability to consistently follow through with projects to completion

Ability to perform in a fast-paced, highly customized manufacturing environment

A pleasant personality with good interpersonal skill

Ability to communicate effectively

LOCATION

Taipei, Taiwan