Bring your career aspirations to life with AIA!

To effectively and efficiently manage customer/agent/prospect interactions and requests via inbound call

• To effectively and efficiently manage customer/agent/prospects interactions and requests via inbound call
• To attend to inbound calls according to Standard Operating Procedure in resolving and providing solution to customer enquiries/ requests in more effective and efficient ways, this include back end administration processing
• To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests where applicable.
• To co-ordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
• To participate in training so to ensure continuous enhancement of skills and knowledge to deliver quality service
• To promote/cross sell the company product and services proactively when opportunity arises
• To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and other requirements
• Those are gadget and internet savvy will be added advantage.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.