Bring your career aspirations to life with AIA!

Email and Letter Correspondence

Attend enquiries via email and letters while ensuring:
a) All cases assigned are handled in a timely manner and meets required service delivery standards

b) achievement of daily/monthly productivity target as assigned by supervisor

c) adhering to all quality and regulatory guidelines and proactively seek ways to improve efficiency

Participate and provide feedback/suggestion in training to improve quality of work and to ensure consistent high performance.
Display good customer centricity attitude throughout the course of work.
Provide guidance and coaching to junior staff to improve skill sets and quality of work.
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and /or other requirements
Compile regular or ad-hoc reports/statistics for analysis and provide feedback to supervisors in order to bridge gaps.

Email and Letter Correspondence

Attend enquiries via email and letters while ensuring:
a) All cases assigned are handled in a timely manner and meets required service delivery standards

b) achievement of daily/monthly productivity target as assigned by supervisor

c) adhering to all quality and regulatory guidelines and proactively seek ways to improve efficiency

Participate and provide feedback/suggestion in training to improve quality of work and to ensure consistent high performance.
Display good customer centricity attitude throughout the course of work.
Provide guidance and coaching to junior staff to improve skill sets and quality of work.
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and /or other requirements
Compile regular or ad-hoc reports/statistics for analysis and provide feedback to supervisors in order to bridge gaps.

Team Management

To take on the role of acting Team Leader and oversee all leadership duties where assigned by Manager or Senior Manager.
To manage team performance in terms of productivity, quality and ensuring adherence to all operational related requirements within the department.

Projects

Lead initiatives/projects assigned that tie with the department’s goals
Collaborate with others to identify and define project requirements, scope and objectives Track and provide timely update on the progress Handle any issues that arise.

Identify and drive system enhancements to improve the services provided to our customers.

Feedback/Enquiries

Consistent delivery of customer service excellence through efficient investigation and handling of complex enquiries received through all channels prior to escalation to relevant dept/unit.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.