Position Description: Motorola Mobility, A Lenovo Company, is one of the world’s fastest growing smartphone providers, creating groundbreaking, affordable, high-quality products designed and built with the global customer in mind. And it’s our people who make this all happen. We are thinkers, risk-takers, and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity, and innovation we want you to help us define our world of tomorrow. Explore the opportunities and apply today. Motorola Mobile Group Service Operations Specialist for Mexico with focus to deliver best in class Consumer Experience. \- Responsible for In Country Repair Vendors (Service Centers) management, including day to day operational repair processes, operational KPIs and cost assurance according corporate goals. \- Responsible for Repair Vendor contract management, new repair vendor certifications and repair vendors’ termination. \- Responsible for establishing Repair procedures that efficiently address customer issues and brings open support items to closure. \- Responsible to develop controls and identify pro-actively opportunities to reduce penalties caused for not complying with customer SLAs. \- Determines areas of improvement on internal processes to adapt to market requirements, technology evolution, and customer demands. \- Interfaces with senior team at the customer organization to represent Motorola support team and address support engagement. \- Establishes productive working relationships within Motorola support and product organizations to efficiently address customer issues. \- Build clear scope of work for each repair supplier and be accountable for the success of the suppliers. \- Assure local service partners to execute Motorola strategy #### Position Requirements: Bachelor’s degree. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.