Position Description: Motorola Mobility, A Lenovo Company, is one of the world’s fastest growing smart phone providers, creating groundbreaking, affordable, high-quality products designed and built with the global customer in mind. And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation we want you to help us define our world of tomorrow. Motorola is at the forefront of designing and developing products supporting 5G technology. Explore the opportunities and apply today. Position description: This vacancy is based within the Service Center, in the area responsible for analyzing the penalty issues related to the post-sales. Customer Delight Specialist will be responsible for controlling penalties escalations (legal and contact center channels) to understand escalation drivers and support creating action plan. Position based in Jaguariúna or São Paulo. Responsibilities: • Track penalty volumes and spent ($) to understand root causes and propose action plan • Validate/ Audit special warranty program for user abuse cases • Support SDM (Service Delivery Manager) to track action plan and results for Service Centers #### Position Requirements: Mandatory qualification: • Bachelor’s degree in business Administration, Electric Engineering, or management courses • Excel and Power Point deeply knowledge • BI tools as Power BI, Qlik Sense, Tableau Preferred Qualifications: • English fluency is a plus Personal skills: • Good written and verbal communication • Analytic capability and data processing • Problem solving • Team working ####Motorola Mobility is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. ### We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.