Customer Due Diligence and Onboarding Case Manager - Commercial Banking
HSBCMong Kok, KowloonUpdate time: April 25,2019
Job Description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Customer Due Diligence and Onboarding Case Manager .
Principal responsibilities
- Manage both client onboarding and Global Standards Customer Due Diligence review for selected customer groups e.g. with large number of subsidiaries and related entities, more complex Customer Due Diligence requirement, recurring account opening requests and reviews, time critical deal transactions
- Be the focal point for client with regards to all elements of Onboarding and Global Standards Customer Due Diligence reviews to enhance customer experience and strengthen support to Relationship Managers
- Ensure client expectations are set against defined Service Level Agreements, which are visible and managed across all functions
- Deliver best in class service quality on customer needs approach and ensure expectations from our internal and external customers are met at all times
- Ensure accurate and timely management information reporting
- Implement Onboarding and Client Due Diligence related projects
- Support Senior Commercial Banking Customer Due Diligence and Onboarding Manager to maintain an environment in which customer focus, compliance and risk control are a key performance criteria
Qualifications
Requirements
- University graduate with relevant years of working experience
- Business focused with records of successful accomplishment in providing outstanding customer service
- Detailed conscious, analytical and able to work independently including implementing change initiatives or process improvement
- Strong interpersonal skills and ability to build relationships with internal and external stakeholders
- Ability to prioritise and work under pressure
- Proven problem solving skills with ability to resolve complex problems within challenging time scale whilst adhering to timelines
You’ll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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