Do you want to shape and contribute to the future of healthcare? We are looking for an experienced Customer Education Lead.

This is a field based role, carrying out customer training for our laboratory diagnostic equipment, Atellica Solution, as part of the implementation process and throughout the lifetime of the contract. Find out more about Atellica Solution here.

You will provide guidance and training to the customer to help them to manage their ongoing learning/cascade training, using tools and processes provided by Siemens Healthineers.

You will also be a product champion and pass on knowledge to the UK organisation.

Responsibilities:

·       Scheduling and delivery of customer training as part of the implementation process

·       Providing additional on-site training support as required throughout the contract

·       Providing support to Applications Specialists and Engineers teams via workshops and individual mentoring

·       Work closely with global education team on development of new training material and e-learning content

·       Take full ownership of the Atellica training content and delivery mechanism in order that a reproducible and defined training package can be rolled out by wider members of organisation (Applications Specialists) as and when required

·       Develop local training material as and when required

·       Support Atellica Solution content and checklists within ProfilerLive tool

·       Support VIP days and reference site visits

·       Work closely with automation and IT teams during implementation and throughout lifetime of system

·       Ensuring that customers using our products are able to do so with maximum effectiveness and at optimum performance, thereby promoting customer loyalty to Siemens Healthineers goods and services

Skills & Experience:

• Previous experience supporting Atellica Solution is preferable
• The ideal candidate should be passionate about customer education and will ideally have been responsible for training delivery in a previous capacity
• An appetite to develop innovative approaches to delivering training in a changing global environment is also desirable
• Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels.

A reasonable approach to travel and unsociable hours is required. Post installation Atellica training may require a prolonged period of time at a customer site (3-4 months) so the individuals are required to be flexible to travel and unsociable hours.

Occasional attendance of training courses and technical seminars in the UK and abroad may be required.

Being part of our team:

Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services.

We are inspired to transform the way things are done – because we want what is best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, including our continued response to COVID-19, please explore our website.

Benefits:

• A competitive salary
• Generous pension contributions
• 26 days holiday
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.