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Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of join us.

CUSTOMER ENGAGEMENT MANAGER

LIVE

What you will do

Let’s do this. Let’s change the world. In this vital role you will directly reports to the Customer Engagement Solutions Lead with the following responsibilities.

• Building a data ecosystem where individual, private and public data can meet to enable better and more personalized care Implement new capabilities;
• Providing the best solutions for our customers;
• Develop the multichannel road map for Amgen in accordance with the subsidiary's objectives;
• Demonstrated ability to work alongside brand teams to ensure effective use of all channels;
• Lead the implementation and execution of multichannel campaigns ensuring all activities are aligned with brand objectives;
• Proactively make recommendations to brand teams to improve performance through analysis of data and market insights;
• Comprehensive management of Amgen's digital assets;
• Point of contact for brand teams, digital agencies, tech solution providers, Amgen service centers with respect to campaign planning, creation and implementation;
• Fostering multichannel culture by sharing best practices and creating internal awareness moments/events;
• Responsible for sending newsletters;
• Creation and implementation of performance metrics for evaluating the effectiveness of multichannel strategy;
• Understanding of regulatory, legal and compliance mechanisms specific to the pharmaceutical sector;
• Ability to identify risks related to digital activity in advance and propose solutions to mitigate them.

Outputs

• Implement new interaction and engagement solutions for stakeholders;
• Operationalise a new omnichannel Customer Engagement strategy.

WIN

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The resource we seek is a person with these qualifications.

• 2 + years of experience in Customer Engagement;
• Expertise in digital healthcare and digital healthcare solutions;
• Expertise organisational change management;
• Strong, influencing skills;
• Strong in building relationships internally & externally;
• Strong in shaping and strategic thinking;
• English proficiency required.

THRIVE

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

APPLY NOW

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.