Intel Customer Engagement Planning Coordinator will be part of a high-end, hospitality-driven team that directly interacts with Sales and Executives to plan and execute customer and partner briefings.

Briefings may include project level to C-level participants and are integral to driving Intel's Sales and Brand. Coordinator will perform various logistical and project-related activities in support of the Intel Customer Engagement Center -CEC- briefing program varying in size.

Handles details that are confidential and critical in nature.  Assignments are moderately complex and diversified in nature and may require working within a globally dispersed team.

Work performed within generally defined parameters.

Responsibilities may include:

• Demonstrate the highest levels of customer hospitality and executive presence, both verbal and written, throughout all CEC interactions.

• Working in a very fast paced environment making split-second decisions while following established policy and procedures.

• Professionally manage extremely confidential and highly-visible meetings and attendees, ie. high-profile celebrities, CEO's and government officials.

• Strategize with account team for all briefing details.

• Manage all meeting logistics to include distribution of materials, briefing room set-up, agendas, and promotional items.

• Ability to anticipate and meet customer needs - turn a no into a YES.

• Demonstrate flawless planning, teamwork, and execution with proactive follow through.

• Ability to manage all briefing scheduling via Visit Works, as well as pre-briefing set-up that includes any actions required from Discovery Meetings.

• Schedule and coordinate logistics for briefings and events.

• Help drive global consistency and increased adoption of the CEC Briefing Program.

• Interact cross functionally with internal teams, vendors, and business partners to continuously strengthen strategic relationships.

• Continually look for opportunities to improve and streamline the CEC processes without negative impact to customers.

• Manage complex projects timelines under tight deadlines including delegating task to other team members as needed.

• Respond to stakeholder a process questions utilizing research skills and contacts in other departments.

• Drafts and composes emails using current office software applications.

• Protection, retrieval, transfer, and disposal of confidential information.

• Digital signage management across RNB and OR.

• Execute communications plan and newsletter on quarterly basis to SMG Staff.

• Partner with PM on Briefing Impact Review -BIR- process and execution.

• Train on VisitWorks tool and WordPress as back up for PM.

• Back-up tool support.

• Quarterly assess program quality and performance partnering with PM to implement quality improvements.

• Execute Discussion Leader recognition on quarterly basis.

• Partner with SMG Global Customer Hospitality Program on adhoc projects.

• Execute a variety of data analysis and be able to prepare reports.

A successful candidate will demonstrate:

• Skills and Experience - not limited to the following:

• Proven excellence delivering elite, high-end hospitality service, both verbal and written

• Proven understanding and demonstration of executive presence, both verbal and written

• Experience working with planning and / or database tools

• Event management experience with high attention to detail

• Experience working with a large professional matrix organization.

• Comfortable advising and interacting with C-Level executives while demonstrating the utmost in executive presence

• Decision making and critical thinking is required in resolving moderately to more complex problems with an adeptness at conflict resolution

• Self-motivated, professional and articulate

• Ability and willingness to work flexible hours

• VisitWorks tool will be used for scheduling

• Experience with Project work and problem-solving skills with impeccable multi-tasking abilities

• Demonstrated exceptional written and verbal communications skills with different levels of management

• Excellent organizational skills with an ability to think proactively

• Demonstrated time management skills

• Customer service and customer facing for high level executives, dignitaries, celebrities, presidents, etc.

• Candidate must be highly polished with experience supporting and providing client facing service at executive levels.

• Ability to work in a highly confidential position and sign a non-disclosure agreement.

• Possesses strong interpersonal skills, leadership, and negotiation, analytical and problem-solving skills

** This is an on site position-Travel 25 percent, General Hours: 8am - 5pm**

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. This Position is not eligible for Intel immigration sponsorship

Minimum Qualifications:

• High School Diploma / GED or higher

• 2 + years minimum experience providing logistical support  

• Expert in MS Office, including word processing, spreadsheet, and basic presentation or database applications

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Work Model for this Role

This role will require an on-site presence.