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Customer Excellence Coordinator
AbbVieAlgiersUpdate time: May 11,2021
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Job Description
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Title: Commercial Excellence Coordinator  

Report to: Commercial Excellence Director

Purpose Statement

Describe the primary goals, objectives or functions or outputs of this position:

Work closely with the CEX head, you will be coordinating the implementation of CEx projects across NWA, and monitoring them, aiming to improve the business and planning processes across all brands and departments to add continuous improvement value placing the patient at the center

 

 

Major Responsibilities:

  • Support the development of strategies across NWA countries to review/improve business and strategic planning processes in order to improve general business performance. (Infield deployment, Structure fit, New Assets launches, tailored customer approaches ..etc);
  • Train sales force and appropriate in-field roles on concepts, processes, methodology, and innovative systems (i.e. SFE, CRM, No Limits, etc.) to continuously improve performance;
  • Be the point of contact on all related infield/ office based systems including and not limited to Veeva / sales force CRM ( MCCP, DIF, Tickets ), veeva Vault , ALC …etc.
  • Prepare Ad-hoc reports, analysis, calculate KPI’s and provide the necessary dashboards to the relevant stakeholders;
  • Work in collaboration with BTS/ Brand teams in order to support the Multichannel deployment in the countries;
  • Assess performance against business KPIs, track record on sales incentive models for the Infield Team;
  • Support market research efforts in order to support Commercial Operations teams to achieve higher marketing and sales impact;
  • Coordinate with the brand teams the Brand Planning process plan and coordinate timelines/date commitments;
  • Support internally and externally the PSP program implementation and follow up cross NWA countries.

 


Qualifications
  • Bachelor degree or equivalent;
  • Relevant experience in sales, customer/ business excellence or project management roles;
  • Ability to analyze data to leverage market insight from internal and external sources into powerful insights;
  • Good knowledge of the healthcare environment and knowledge of commercial aspects;
  • Experience working in collaboration with cross-functional teams and ability to lead, motivate and coordinate cross functional teams;
  • High self-motivation and able to influence;
  • Initiative and innovative mindset;
  • Results oriented and ability to work under pressure;
  • High communication skills and multitasking;
  • Good mastering of Word, Excel, and PowerPoint;
  • English language proficiency verbally and in writing.

Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
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