About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Customer Excellence Director guides, monitors, and develops strategies aimed to improve business and planning processes across all brands and departments to add continuous improvement value placing the patient at the center of any efforts and operating within AbbVie business code of conduct, policies and all applicable laws and regulations. Major Responsibilities: Develop and integrate strategies across Commercial Operations to review/improve business and strategic planning processes in order to improve general business performance. Lead key cross functional projects and liaise cross-functionally in order to identify opportunities and projects that deliver increased efficiency, product sales, productivity and/or value to customers. Assess performance against business KPIs, drive effective sales incentive models, train sales force and other appropriate in-field/office based roles on concepts, processes, methodology, and benefits of state of the art and innovative systems (i.e. SFE, CRM, No Limits, etc.) to continuously improve performance. Drive primary/secondary market research efforts in order to support Commercial Operations teams to achieve higher marketing and sales impact. Review and critically evaluate Brand Planning process in order to improve business impact of brand strategy and tactics; plan and coordinate timelines/date commitments for LRP, NNLRP, S&OP, etc. Develop, lead and coach direct reports. Member of the Affiliate Management Team. Lead Future Fit implementation in order to achieve excellence. Qualifications 5 years field senior sales, customer and/or business excellence role, and sales force effectiveness roles Bachelor’s degree or equivalent Relevant experience with proven track record of success in senior sales, customer and/or business excellence/SFE and project management roles Ability to clearly communicate strategy into implementation tactics Ability to analyze data to leverage market insight from internal and external sources into powerful insights. Proven track record of successful leadership, management and coaching of teams and individuals, and in having developed talent and performance managed low performers. Solid knowledge of the broader healthcare environment and knowledge of commercial aspects. Solid knowledge on finance principles, CRM, and Sales Force Excellence tools and systems. English and Czech (Slovak) languages proficiency verbally and in writing. Experience in ETMS tools. Proven track record of having achieved extraordinary business results and of having successfully managed significant change. Travel Yes, 25 % of the Time Job Type Experienced Schedule Full-time Job Level Code M Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.