LIFE AT BRP
At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally. Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx
snowmobiles, Sea-doo watercraft, side-by-side all-terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.

Our 10 000 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms. www.brp.com.

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WHY JOIN THE TEAM?

• Join the company that is the leader in the powersports industry, and push boundaries to set new standards.
• Be part of a dynamic and passionate team that revel in challenges and develops individual talent.
• Lead the charge to transforming customer experience for the brand.

YOUR KEY RESPONSIBILITIES

• As a Customer Experience Advisor for the Business Development Team based in China, you will lead the establishment of customer experience standards, customer engagement processes and policies, participating in the design of the customer’s journey with the brand.
• Success in this role requires driving a memorable customer experience through leadership, communication, integrity and passion for the brand; as well as the ability to communicate these elements effectively to internal and external stakeholders.

You will:

• Define and develop the customer experience standards for assigned projects and sales channels, working with the project team and other resources, both internal and external.
• Determine the measures of success associated with customer experience.
• Recommend and implement process and operational changes that improve customer experience.
• Represent voice of the customer with internal stakeholders
• Analyze and document best practices in customer experience, manage customer service escalations and conduct after-action reviews.
• Conduct feasibility studies and scenario analysis to identify risks and opportunities.
• Develop internal customer experience documentation and to train internal and external resources on policies and processes.
• Manage external vendors on delivering expected customer experience and results.

YOUR QUALIFICATIONS AND SKILLS

• University degree, preferably in business administration, marketing or a related field
• Minimum of 4 years in an agency, event management or customer service capacity
• Excellent presentation and communication skills
• Fluent in English and Mandarin. (Written and spoken)