Position Description: • Assist with day to day customer satisfaction cases • Help resolve escalated situations quickly. • Support analysis of weekly/monthly customer satisfaction feedback. • Help analyse and address root cause customer pain points. • Support decision making based on data analysis. • Help implement short, medium, and long term customer experience improvements • Contribute to continuous process review and improvement to ensure continued efficiencies. • Assist in driving operational efficiency with improved processes for the business. #### Position Requirements: • Good communication skills; ability to analyze data problems • Knowledgable in customer experience/customer satisfaction is advantageous • A good understanding of web systems is beneficial. • Ability to meet and exceed metrics & targets. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.