Bring your career aspirations to life with AIA!

The position is responsible for analyzing large amounts of raw information to find patterns that will help build data products to extract valuable business and actionable insights. He / she will be supporting teams and leaders in solving business challenges using customer behavior and data. He / she must be able to translate data into actionable recommendations that will drive customer value that will contribute to overall strategic company goals.

Roles and Responsibilities:

• Ensures strategic and operational metrics affecting customer experience (CX) are tracked, measured and analyzed to identify gaps and opportunities, recommending action points to acquire new customers or improve the customer’s interaction with the organization.
• Develop best-suited data models and algorithms, and assess effectiveness based on available parameters.
• Provide the right insight in data-gathering and other data enrichment techniques.
• Develop and use predictive modeling and machine-learning algorithms to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Builds and leverages on key tools (AI, machine learning, etc) and dashboards in collaboration with business units to ensure data-driven decision-making.
• Ensures reporting accuracy, quality and explains CX performance drivers and impact to business units Uphold the customer database integrity of AIA Philippines and works with IT and Data Science teams, among a few, to ensure customer data quality
• Build strong in-house talent capabilities in analytics that aligns with AIA Philippines Life strategic CX and business goals.
• Implements all management policies and enforce the proper administrative action, as may be necessary.
• Leads projects as assigned to meet operational and/or strategic goals. Creates a customer-centric culture by defining, implementing and modeling an environment conducive to fostering the ‘customer first’ approach, especially in making strategic decisions.
• Support end-to-end data management initiatives: customer data collation, cleansing and manipulation.

Minimum Job Requirements:

• Bachelor’s Degree in Math, Statistics, Economics or Computer Science
• 3 or more years experience in analytics, strategy consulting, data decision, neural network, machine learning
• Experience data review and extraction from a large, enterprise data warehouse preferably with Python / R, SAS, Power BI and Advance Excel capabilities
• Experience working in an internal service role within a highly matrixed organization
• Must be adept with quantitative analysis and strategic decision making / planning experience
• Experience in supporting and managing research projects on insurance or financial industry a plus.
• Must have excellent judgment, results oriented, self-motivated to thrive under pressure and committed to continuous self development.
• Exceptional written, oral, interpersonal and presentation skills; presents with passion i.e. ability to explain technical details in a language that non-technical partners can comprehend

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.