Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers as Customer Experience Manager The Customer Experience Manager engages with both external and internal customers to identify and address barriers to adoption of the Siemens Healthineers Point of Care Portfolio. This role works collaboratively across the Siemens Healthineers organization interfacing with the Marketing, Sales, Communications (MSC) and Technical Organizations to bring services and solutions that will improve the overall Buy to Own sales lifecycle. This individual will enhance the overall customer experience for internal and external customers by acting as the business owner for all training activities, customer development initiatives, and supporting the expansion into new markets. This is an opportunity to a play a leading role in one of the fastest growing markets in the healthcare diagnostics industry. This Customer Experience Manager reports to the Sr. Director, Sales Operations for Siemens Healthineers Diagnostics. Responsibilities Drives specific projects to improve the operational efficiency of the POC Business Responsible for obtaining and acting on voice of customer by developing KPIs, reviewing feedback and developing action plans to address gaps identified in the field Optimizes the customer on-boarding experience by working cross-functionally to drive improved customer education experiences and introduce new offerings Acts as primary business contact for Sales Training to increase the clinical and product knowledge across the organization. Provides insights on portfolio expansion opportunities, including customer needs, and designs approaches to maximize opportunities and mitigate risks Orchestrate the Customer Experience by working collaboratively across the Siemens Healthineers organization to make sure the voice of POC is heard Required Knowledge/Skills, Education, and Experience 3-5 years of previous experience as a Point of Care Customer is highly desired (POC Coordinator, Lab Manager, RT Manager) Possesses superior knowledge of the medical device market and the healthcare environmental changes Ability to manage and drive projects to completion by leading without authority Experience with Process Redesign (Lean, Six Sigma, etc.) Track record driving change, implementing solutions in a healthcare setting Demonstrates and applies advanced knowledge of concepts, practices, and procedures for managing complex data driven marketing projects Possesses a highly analytical mind with excellent MS Excel Skills Excellent written, presentation and communication skills Strong objection handling and conflict resolution skills Possesses excellent interpersonal skills Must be able to travel 50% or more as required At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the medtech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-info.com/jobs #LI-KL1 Organization: Siemens Healthineers Company: Siemens Healthcare Diagnostics Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. 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