Responsibilities:

• Lay down solid ground of service quality and reinforce the customer-centric service culture in HACN.
• Handle customer opinions and seek improvement for the customer experience, including inner working procedure, channel service process, and etc.
• Ensure the service quality and sales compliance via performing internal and external customer survey.
• Take initiatives to look for ways to improve customer experience through utilizing banking resources and integrating collaborative efforts.

Requirements:

• University degree or above;
• Over 10 years’ experience in Bank's Customer experience related business;
• Proficiency in Chinese and English;
• Good communication skills, self-motivated and ability to work independently and withstand pressure.
  

上班地址：上海市浦东新区陆家嘴环路1000号恒生银行大厦