Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB is seeking a Customer Experience Representative for its New Berlin, WI location. You will be responsible to provide superior service to customers including order management, communication, problem resolution, and follow through. Customer Experience Representative responsibility includes collaboration with other functions to provide responses to customers’ requirements while also anticipating future needs.

Your responsibilities

• Provide positive customer experience by delivering world class customer care and order management.
• Able to demonstrate professionalism, patience, and a positive attitude while engaging customers orally and in writing.
• Manage customer transactions with a high degree of accuracy including but not limited to purchase orders, sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP, SalesForce, and other tools as required.
• Demonstrate ownership and accountability in managing key accounts, and region sales activities. Become familiar with customer needs in area of responsibility partnering with other functions leaders to delivery best in class customer experiences.
• Communicate professionally using various mediums with internal/external customers. Respond to inquiries and demonstrate a sense of urgency when critical issues arise. Demonstrate ability to influence action within Customer Experience and across functions as needed to serve the customer.
• Develop creative and proactive solutions to day-to-day and event-based problems. Lead lean process improvement efforts by participating in continuous improvement projects. Engage in solutions to process challenges.
• Ability to review purchase orders and related documentation for standard vs. non-standard verbiage and identify when to escalate to Pricing & Negotiations, Inside Sales, Legal & Finance Teams, etc.
• Create and analyze reports as needed to support customers, processes, metrics, and projects. Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements.
• Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions.
• Ensure the completion and maintenance of all records, paperwork, documentation, etc. necessary to comply with regulatory demands, export and compliance guidelines and ABB internal policies. A basic understanding of these policies is also required.
• Follow and comply with all safety and work rules and regulations; Maintain departmental housekeeping standards.

Your background

• Minimum of High School Diploma or GED and a minimum of Nine (9) years of relevant work experience OR
• Associates’ degree and Seven (7) years’ of relevant work experience.
• Requires general understanding of Company products, manufacturing processes, sales terms and conditions, marketing techniques, and ability to understand competitive selling as it relates to meeting financial goals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic math.
• Requires general understanding of Company products, manufacturing processes, sales terms and conditions, marketing techniques, and ability to understand competitive selling as it relates to meeting financial goals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of written, and oral instructions.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.