Customer Experience Specialist
US - Utah - Salt Lake City Update time: September 10,2020
Job Description
- Seeks to understand the current, end to end, global LSG customer experience, business plans and future expectations.
- Supports the customer experience strategy by involvement in key projects, worskstreams and continuous improvement activities to optimize the organization’s customer experience
- Supports daily maintenance and deployment activities for Customer Allegiance Score (CAS) program and Voice of Customer (VOC) activities
- Liaises as needed with key functions such as planning, quality, supply chain, eBusiness, manufacturing, distribution, IT, service, support and customer care
- Supports customer experience recognition programs
- Interacts with external customers as needed
- Creates a culture of accountability and continuous improvement via routine employee interactions.
- Presents/communicates findings, results and other details to direct team and stakeholders
- Other duties as assigned.
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