Agoda is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Agoda is part of Priceline.com (Nasdaq:PCLN). Agoda's network includes more than 250,000 hotels worldwide. The multinational staff of more than 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.

Job Description

We are recruiting for Customer Service Specialist to be based in our Shanghai office! This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Mandarin and have sufficient English skills, we would love to hear from you!

Roles & Responsibilities:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
• Accountable for meeting individual (KPIs) and team goals

Job Requirements

• Fresh graduates are also welcome to apply / 1-2 years’ experience in customer service
• Excellent Mandarin communication skills. Good command of English (read & write only)
• Excellent telephone manners and communication skills
• Must be able to work in shift rotations and even public holidays to ensure we provide 24/7 service to our customers
• Ability to work under stressful and pressured environment
• Independent and able to work under minimal supervision
• High degree of integrity and confidentiality
• Computer literate

Why join Agoda?

• Attractive annual salary with comprehensive benefits
• Insurance coverage
• 5-day work week
• Performance bonus
• Discounted hotel accommodation anywhere in the world!

Interested parties please apply by clicking "APPLY NOW"