A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

The Customer Experience (CX )Systems) Advisor – Pet Parent Experience Team will be part of the pioneer team spearheading customer experience automation within Mars Petcare. This role will curate an automated, customer-specific experience for our pet parents by maximizing usage of our existing customer-facing technology platforms while further investigating new-emerging digital customer support technologies to reinvent the shopper experience.

We’re looking for an individual with a successful track record in improving system processes and adopting customer-focused CRM platforms, such as Salesforce Service Cloud, Telephony, and social media monitoring/response systems, to identify, develop and deploy new shopping solutions for pet owners. This position will be working closely with our Pet Parent Experience (PPX) Center of Excellent, Digital Marketing, and Digital Technology teams to create the shopping experience for pet parents of the future!

Key Responsibilities:

• Supporting the development, implementation, and maintenance of technology platforms to cultivate an excellent pet parent experience. 
• Responsible for staying on top of best practices in consumer technology while ensuring pet parent teams are equipped with what they need to drive trust, remain relevant, and create mutual value experiences.
• Supports the full global Center of Excellence in service of the markets, providing strategic and real-time technology optimization.
• Partner with key functions including marketing, CMI, Sales, R&D, Quality, Legal, P&O, S&F, and e-Commerce to ensure technology is best in class and up-to-date.
• Work in partnership with DTC and innovation workstreams to implement new technology and integrations.
• Work with third-party vendors to assess, identify, and implement new technology solutions strategies to improve the pet parent experience and pet parent team experience.
• Ensure compliance across markets.

Job Qualifications:

• Minimum 5+ years of experience as Salesforce administration (or similar role)
• Demonstrated professional record of continual audit, analysis, and gap identification in technology flow.
• Experienced in identifying and prioritizing large scale projects with mutual benefits.
• Proven decision-making skills and ability to deal with ambiguity in development of new projects/workstreams
• Positive, service-oriented attitude with consumer service experience preferred
• Ability to influence and collaborate across all levels and functions in the organization.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.